PLEASE READ THE REGULATIONS CAREFULLY
Right of withdrawal according to the legislation in force. At Sublim3.com we comply with the provisions of OUG no. 34/2014 regarding consumer rights and European legislation applicable to online commerce.
The individual customer has the right to withdraw from a distance contract, without specifying the reasons, within 14 calendar days of receiving the product.
The individual customer has the right to withdraw from a distance contract, without specifying the reasons, within 14 calendar days of receiving the product.
Legal exceptions – Cosmetics
According to national and European legislation, sealed products that, once unsealed, pose a risk to health or hygiene cannot be returned.
This rule is applicable in particular to cosmetic products intended for personal use, according to the Judgment of the Court of Justice of the European Union (CJEU) of 27 March 2019, case C-681/17.
Examples of products falling into this category:
According to national and European legislation, sealed products that, once unsealed, pose a risk to health or hygiene cannot be returned.
This rule is applicable in particular to cosmetic products intended for personal use, according to the Judgment of the Court of Justice of the European Union (CJEU) of 27 March 2019, case C-681/17.
Examples of products falling into this category:
Creams, lotions, perfumes and make-up products.
Cosmetic products with an expiry date indicated by a pictogram (the shelf life after opening).
Any product that, after unsealing, comes into direct contact with the skin or mucous membranes.
Situations îin which the return is not accepted
We do not accept the return îin the following cases:
We do not accept the return îin the following cases:
Unsealed, used or tested cosmetic products.
Products damaged by the customer.
Products without the original packaging and accessories/original documents.
Orders placed incorrectly and notified after more than 2 days of receiving the package.
Orders placed by legal entities (B2B) - the right of withdrawal applies only to individual consumers.
How to return a product - Step-by-step procedure
Notify the return:
Notify the return:
Send a written request by email to office@sublim3.com
Notification deadlines:
Maximum 2 calendar days from receipt of the package – for wrong orders.
Maximum 14 calendar days – for return based on the legal right of withdrawal.
Prepare the package:
Original, sealed packaging, with all accessories, labels and related documents.
Additional protection for transport.
Send the package:
To the address indicated by the Sublim3 team, by express courier.
The return shipping costs are borne by the customer.
Reception and verification:
It is done in the presence of the courier, together with the customer.
Products that do not meet the return conditions will be refused.
Refund of the value
Refund is made exclusively by bank transfer to the account provided by the customer.
Term: maximum 14 calendar days from receipt of the returned product.
Refund is made exclusively by bank transfer to the account provided by the customer.
Term: maximum 14 calendar days from receipt of the returned product.
Not refundable:
Initial delivery fees.
Bank fees related to online payment.
Additional services purchased with the product.
Confirmation of conformity upon receipt
By opening the packaging, the customer confirms that the product corresponds to the order and is in accordance with the description on the site.
Unsealed products can no longer be returned for health and hygiene reasons.
By opening the packaging, the customer confirms that the product corresponds to the order and is in accordance with the description on the site.
Unsealed products can no longer be returned for health and hygiene reasons.